Common Legal & Account Questions
Go to the login page and tap 'Forgot Password'. Enter your email and we'll send a reset link within two minutes. If you think your account was accessed without permission, contact live chat immediately. We'll freeze your account, review recent logins, and help you regain access with a new password.
Yes. Log into Settings > Legal & Data and select either 'Request Account Closure' or 'Download My Data'. Account closure takes effect within one business day. Data exports are prepared within 14 days and sent as a secure CSV file to your registered email address.
Deposits via DANA, OVO, GoPay and QRIS are processed by licensed payment partners in Indonesia. We verify every withdrawal against your account before releasing funds. Protection depends on local law and your payment provider's terms; contact our support team if you have concerns about a specific transaction.
Most withdrawals to DANA, OVO, GoPay and QRIS are verified and processed within 30 minutes during business hours (10 AM to 11 PM Jakarta time). Verification may take longer if our team needs additional account information. You'll receive an email confirmation once the withdrawal is released to your payment account.
We collect your name, email, phone number, date of birth, and payment details to verify your identity, process deposits and withdrawals, and comply with financial regulations. We do not share this data with third parties except payment processors and where law requires. You can view or update this information in Settings > Account Details.
Accounts may be suspended if we detect unusual activity, failed verification, or breaches of our terms. We'll notify you via email with a reason and appeal process. Permanent closure happens only after investigation and your account receives a final notice. Your funds are returned to your deposit method within 14 days.
We encrypt all connections with TLS 1.3, so your login and payment data are secure even on public Wi-Fi. However, we recommend using a private network when possible. Never share your password or click account links from unsolicited emails or messages—those are typically phishing attempts.
